This has been made available to view days before openings so this will be attached to any emails complaining and hopefully you can understand
Welcome to lovebee I wanted to write a little (ok it’s a lot) about openings and hopefully answer some questions you may have
Firstly I am so grateful for all the support and the love, I know I have crazy opening and I am so excited but also very anxious because I know I have a lot of disappointed people
I am a small business and we have only just expanded from our garden studio to a bigger place. This year I have taken on 5 new members of staff and this was meant to be the turning point for Lovebee and we hoped to stay open longer and open more often but no one could have predicted covid and we are all effected
I finally have more space and an amazing team working following all Government guidelines. We still take a lot of orders but we are still training and things take time
We have two small children and George is at school age where things could change over night with covid. The reason I explain this to you is because I will get emails and comments complaining, so if after you read this and you still don’t understand why I close then I’m unsure what more I can do.
I physically can only make a Certain amount of orders I work long days and I do it because I love my job so I wouldn’t change it but I have a limit, a physical limit. Before I open I know what I can make In 4-6 weeks (please account for the full 6 weeks) and when I take that amount I will close the website, this always seems to double.
I do not close it easily, I am stopping paying customers from ordering and this is less than ideal. I want amazing orders and to be successful but I can’t take your money if I can’t make it and make it to lovebee standard.
I can’t control who orders and how quick they checkout, I have a really high customer return rate it’s over 80% so they know exactly what they want and how to checkout. It’s amazing and I take it as a massive compliment to my quality but this is how I sell out in seconds. It’s not a marketing hype and it is fair no one has an advantage, Head start or priority.
I will open the website at a set time on advertised date and I will press close when I hit the amount I can physically make. If you are still browsing it won’t allow you to checkout, it will say ‘error’ or ‘something went wrong’. If you are processing an order and see this message Check your emails and junk folder it may have processed but if you have no email or payment notification then it’s not been successful I am sorry
I will update my homepage straight away this could be as soon as 3 minutes after opening Iv given plenty of notice this is the situation. I hope that helps a little with the actual opening now I want to talk about the turnaround.
I am taking what I know I can make in four weeks with no delays like fabric, supplies, children getting ill, etc. Then we pack and hope post by the end of week 4/5 this is why I have set my turnaround to 5-6 please expect the full turnaround and message if after the 6 weeks has passed and you haven't received.
When you order Please consider this turnaround time when you pick the size, after I have cut the orders I cannot change them this makes my processing time longer and I am really taking the max orders so I need every second. The size chart is available online before opening to check.
You need to check you order before paying changes are not guaranteed it is your responsibility to check before payment. If you check your processed order and if you’ve made a mistake please email before 11pm that evening to see if its possible to ammend. I know mistake can happen when you checkout quick, If I can I will only accept changes to size or prints but not extra items.
I cannot merge any orders in openings so if you want to checkout quickly to ensure it’s guaranteed the second order would not be merged or postage refunded. This is to try and give everyone a chance to get orders in. If you want a big order I would advise doing half this opening and then the other half next opening
I hate setting out these rules and being so ‘bossy’ but all I am trying to do is be honest And hopefully this stops the emails I can receive.
We are all in an uncertain time so please be kind and understanding I am so excited for lovebees future and one day I will be making all your orders. If you feel the need to comment unkindly please unfollow it’s really not worth you unhappiness I am selling clothes not medical supplies
Thank you for getting to the end of that now it’s said I feel I can enjoy the openings 🐝💛